Harriet Jordan has been involved in a number of e-Learning projects
while employed by Optus Ltd and the Commonwealth Bank of Australia.
These include:
Australian First Aid
A CD-ROM developed by the Commonwealth Bank for St John Ambulance,
Australia, containing the theoretical component of the St John
Ambulance Senior First Aid course.
Harriet was involved in the overall design plan, and was responsible
for the design of several Tutorials, and for the design and
development of the highly interactive Case Study component.
The finished product received a Certificate of Special Commendation
in 1996 from the Australian
Institute of Training and Development (NSW Branch).
Counter Intelligence
A product-knowledge testing program used within the Commonwealth
Bank, in which questions are selected from a question bank,
based on criteria such as the user's work area and position.
Harriet was responsible for the total re-engineering of this
program, which resulted in its working more efficiently, and
capturing and returning accurate results data.
Effective Leadership
A CD-ROM prerequisite to a workshop, which all Commonwealth
Bank management staff are required to attend. This material
is delivered using the metaphor of an early 20th century Antarctic
expedition.
Harriet was involved in the instructional design plan, and was
responsible for the design and development of four of the six
modules.
Desktop Skills
A CD-ROM introducing new users to the Macintosh computer platform,
and three applications used regularly within Optus: Microsoft
Exchange, Netscape and the Optus Directory.
Harriet was involved in the instructional design plan, and was
responsible for the detailed design of the Microsoft Exchange
segment, and the development of the entire CD-ROM.